Privacy Policy

Effective Date: August 21, 2025

At Cedros Home Care ("we," "us," or "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with California law, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). This policy applies to all individuals who interact with our services, including clients, their families, employees, and website visitors.

1. Information We Collect

We may collect the following categories of personal information:

Personal Identifiers: Name, address, phone number, email address, Social Security number (for employees or contractors), and government-issued identification.
Health Information: Medical history, health conditions, medications, and care plans, as necessary to provide home care services.
Financial Information: Payment information, such as credit card details or bank account information, for billing purposes.
Demographic Information: Age, gender, and other relevant details to tailor our services.
Professional Information: Employment history, certifications, and qualifications (for employees or contractors).
Online Activity: IP address, browser type, device information, and website usage data when you visit our website.
Sensitive Personal Information: Health data, Social Security numbers, and precise geolocation (if applicable for service delivery).
Other Information: Information provided in communications, surveys, or feedback forms.

We collect this information directly from you, from authorized representatives (e.g., family members), from healthcare providers, or automatically through our website or systems.

2. How We Use Your Information

We use your personal information for the following purposes:

To Provide Services: To assess care needs, create care plans, schedule caregivers, and deliver home care services.
To Process Payments: To bill for services and process payments securely.
To Communicate: To respond to inquiries, provide updates on care, and send appointment reminders.
To Improve Services: To analyze feedback and improve our care programs and operations.
To Comply with Legal Obligations: To meet regulatory requirements, such as those under California health and privacy laws.
For Employment Purposes: To manage employee or contractor hiring, payroll, and benefits.
For Security and Safety: To protect clients, employees, and our systems from fraud or harm.

3. How We Share Your Information

We may share your personal information with:

Caregivers and Staff: To coordinate and deliver home care services.
Healthcare Providers: To ensure continuity of care, with your consent or as permitted by law.
Service Providers: Third parties that assist with billing, IT, or scheduling, who are contractually obligated to protect your information.
Legal Authorities: When required by law, such as in response to a court order or to comply with health regulations.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred with appropriate safeguards.

We do not sell your personal information or share it for cross-context behavioral advertising.

4. Your Privacy Rights Under California Law

As a California resident, you have the following rights under the CCPA/CPRA:

Right to Know: Request information about the personal information we collect, use, disclose, or sell.
Right to Delete: Request deletion of your personal information, subject to certain exceptions (e.g., legal obligations to retain health records).
Right to Correct: Request correction of inaccurate personal information.
Right to Opt-Out: Opt-out of the sale or sharing of your personal information (not applicable, as we do not sell or share for advertising).
Right to Limit Use: Limit the use of sensitive personal information, where applicable.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at (858) 886-6452 or submit a request through our website at http://cedroshomecare.com. We will verify your identity before processing your request, which may require providing additional information.

5. How We Protect Your Information

We implement reasonable physical, technical, and administrative safeguards to protect your personal information, including:

Encryption of sensitive data during transmission and storage.
Access controls to limit who can view your information.
Regular security training for employees and caregivers.
Compliance with HIPAA (Health Insurance Portability and Accountability Act) for protected health information.

While we strive to protect your information, no system is completely secure, and we cannot guarantee absolute security.

6. Retention of Your Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, health records may be retained for a minimum of seven years under California law, while financial records may be kept for tax purposes.

7. Children’s Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected such information, we will delete it promptly.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze usage. You can manage cookie preferences through your browser settings. We do not use cookies for targeted advertising.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website or by direct communication. The effective date will be updated accordingly.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, please contact us:

Phone: (858) 886-6452
Mail: 16950 Via De Santa Fe, Ste. 5060-127, Rancho Santa Fe, CA 92067
Website: http://cedroshomecare.com

For CCPA/CPRA requests, please use the designated contact methods above. We will respond to verified requests within 45 days, as required by law.

Notice for California Residents: This Privacy Policy serves as our Notice at Collection under the CCPA/CPRA. For more information about your rights, visit the California Attorney General’s website at https://oag.ca.gov/privacy/ccpa.